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Crew Member

Location 131 Buckingham St, Hartford, CT 06114

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JOB DESCRIPTION

Crew Member

Generally responsible for delivering fast, friendly, accurate and great service to each guest. You prepare products according to operational and quality standards and serve them with a great attitude in a clean, fast paced environment. You work part of a team to meet our Guests needs and give them a reason to keep coming back.

Responsibilities includes:

Guest Satisfaction:

  • Ensures each guest is highly satisfied with their experience at Dunkin’
  • Acknowledges guests with a friendly smile and is highly responsive to needs and special requests
  • Resolves guest problems with a sense of urgency
  • Communicates clearly with each guest in a friendly and courteous way
  • Completes all orders accurately and within Dunkin’ speed of service standards
  • Consistently serves quality food and beverages to each guest
  • Issues a receipt with each order to provide guests with an opportunity to tell us about their visit
  • Participates in team service to ensure each guest is served quickly
  • Stays focused on the guest and accomplishes all work assignments with excellence
  • Maintains food safety standards
  • Contributes to the cleanliness of their workstation and the restaurant
  • Describes and assembles promoted products and beverages according to the current marketing promotion
  • Monitors and adjusts the products in the back case according to Dunkin’ merchandising and product appearance standards

Requirements Teamwork:

  • Actively learns and partners with manager to complete required Dunkin’ training
  • Supports the training of new crew members as requested
  • Works well with the team and treats people with respect
  • Responds positively to coaching and direction
  • Arrives ready to work on time
  • Handles POS transactions and payments with accuracy
  • Follows uniform and grooming standards
  • Prepares all products following appropriate


You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 

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