Skip to main content

Shift Leader

Location 4419 Southside Blvd, Jacksonville, FL 32216
Apply Now
JOB DESCRIPTION

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin’ Donuts franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise!

Responsibilities Include:

  • Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
  • Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
  • Support training of Crew Members as directed by General Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during shift.
  • Hold guests as highest priority and role model exceptional guest service.
  • Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
  • Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
  • Ensure restaurant standards and marketing initiatives are properly executed during shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
  • Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
  • Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

  • Must be able to fluently speak/read English
  • Math and writing skills
  • Restaurant, retail, or supervisory experience preferred
  • Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
  • Passion for Results – set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
  • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits Include:

  • Competitive Weekly Pay
  • Paid Time Off
  • Employee Meals
  • Medical and Dental Insurance with Company contribution (full time employees)
  • AFLAC Accident, Short Term Disability & Life Insurance Available

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 

Apply Now
Ice cream is Happiness. Hear from Lidia, a Team Member, and how her career at Baskin-Robbins has scooped her off her feet.

Get notified for similar jobs

Sign up to receive job alerts

Similar Jobs

  • Shift Leader

    Location 129 Glynn St N, Fayetteville, GA 30214

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Monitor and ensure Crew Members com...

  • Shift Leader

    Location 985 Glynn St North Bldg 200, Fayetteville, GA 30214

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Deploy team members appropriately t...

  • Shift Leader

    Location 7087 Highway 85, Riverdale, GA 30274

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Monitor and ensure Crew Members com...

  • Shift Leader

    Location 4685 US 17 Hwy, Middleburg, FL 32068

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Everyone on our team, from our franchisee...

  • Shift Leader

    Location 4760 Jonesboro Road, Union City, GA 30291

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Monitor and ensure Crew Members com...

  • Shift Leader

    Location 3990 Sunbeam Rd, Jacksonville, FL 32257

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Everyone on our team, from our franchisee...

  • Shift Leader

    Location 7908 Blanding Blvd, Jacksonville, FL 32244

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Everyone on our team, from our franchisee...

  • Shift Leader

    Location 12453 Phillips Hwy, Jacksonville, FL 32256

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Everyone on our team, from our franchisee...

  • Shift Leader

    Location 4419 Southside Blvd, Jacksonville, FL 32216

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Everyone on our team, from our franchisee...

  • Shift Leader

    Location 4419 Southside Blvd, Jacksonville, FL 32216

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Everyone on our team, from our franchisee...

No recommendations found

Jobseekers Also Viewed

  • Regional Supervisor

    Location 1234 Main St, Lanse, MI 49946 Job Type fullTime

  • Crew Member

    Location 4419 Southside Blvd, Jacksonville, FL 32216 Job Type partTime

  • Crew Member

    Location 843 South Street, St Marys, PA 15857 Job Type fullTime

  • Team Member

    Location 424 Main St, Malden, MA 02148 Job Type fullTime

  • Team Member

    Location 200 Commercial St, Malden, MA 02148 Job Type fullTime

No recommendations found

careers
Understand Our Culture We each bring a unique set of experiences from dozens of cultural backgrounds.Our shared values unify our direction and decisions every day.
No Twitter found image

No Results Found.

How would you rate your experience popup