Skip to main content

Shift Leader

Location 1614 S. Crenshaw Blvd, Los Angeles, CA 90019
Apply Now
JOB DESCRIPTION

STARTING WAGE: $21.50/HR


Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin’ Donuts franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise!

Responsibilities Include:

  • Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
  • Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
  • Support training of Crew Members as directed by General Manager or Assistant Manager.
  • Communicate goals and hold team members accountable for performance during shift.
  • Hold guests as highest priority and role model exceptional guest service.
  • Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
  • Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
  • Ensure restaurant standards and marketing initiatives are properly executed during shift.
  • Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
  • Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
  • Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
  • Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

  • Must be able to fluently speak/read English
  • Math and writing skills
  • Restaurant, retail, or supervisory experience preferred
  • Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
  • Passion for Results – set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
  • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits Include:

  • Paid Time Off
  • Medical and Dental Insurance with Company contribution (full time employees)

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 

Apply Now
Ice cream is Happiness. Hear from Lidia, a Team Member, and how her career at Baskin-Robbins has scooped her off her feet.

Get notified for similar jobs

Sign up to receive job alerts

Similar Jobs

  • Shift Leader

    Location 6201 Hollywood Blvd, Los Angeles, CA 90028

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Everyone on our team, from our fran...

  • Shift Leader

    Location 13300 W. Washington Blvd, Los Angeles, CA 90066

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Deploy team members appropriately t...

  • Shift Leader

    Location 5970 West Olympic Blvd, Los Angeles, CA 90036

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Deploy team members appropriately t...

  • Shift Leader

    Location 854 N Vermont Ave., Los Angeles, CA 90029

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Deploy team members appropriately t...

  • Shift Leader

    Location 11419 W. Olympic Blvd, Los Angeles, CA 90064

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Deploy team members appropriately t...

  • Shift Leader

    Location 1132 Wilshire Blvd, Santa Monica, CA 90401

    Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. Deploy team members appropriately t...

  • Shift Leader

    Location 2520 Hwy 95, Bullhead City, AZ 86442

    They oversee the preparation of products according to operational and quality standards and manage the service provided by the store team to deliver a great guest experience. Shift Leaders assign crew...

  • Shift Leader

    Location 85 Lake Havasu Ave N, Ste 110, Lake Havasu, AZ 86403

    They oversee the preparation of products according to operational and quality standards and manage the service provided by the store team to deliver a great guest experience. Shift Leaders assign crew...

  • Shift Leader

    Location 4503 Paradise Rd. Suite 110, Las Vegas, NV 89169

    Shift Leaders are responsible for management of the processes and people needed to deliver great and friendly guest experience during their assigned shift. Shift Leaders assign crew positions, set shi...

No recommendations found

Jobseekers Also Viewed

No recommendations found

careers
Understand Our Culture We each bring a unique set of experiences from dozens of cultural backgrounds.Our shared values unify our direction and decisions every day.
No Twitter found image

No Results Found.

How would you rate your experience popup